FAQ
What is slime?
Slime is a squishy, stretchy sensory toy that can be enjoyed by people of all ages.
It comes in all different colors, scents and textures.
Slimespiracy uses but is not limited to ingredients such as borax, PVA, non-toxic glues, safe paints, skin-friendly fragrances, cosmetic-grade mica powders, craft and cosmetic glitters, hand soaps, lotions, food coloring, instant snow, crafting clays, plastic snow, foam pieces, vegetable glycerin, and can include plastic or acrylic elements to enhance the texture of each slime.
We exclusively utilize cosmetic or food-grade materials whenever possible, prioritizing them over craft-grade alternatives.
Is slime suitable for all ages?
Slime can be enjoyed by people of all ages. However, some slimes contain charms that could be considered a choking hazard while others can make a mess among young folk and inexperienced slimers.
Slime is a delightful and creative play material that offers endless possibility for fun, but its generally recommended for use under adult supervision, especially for children under 8 years old. However, every child is unique, and parents are the best judges of their child's leaning level and skillet.
Parents should consider their child's ability to follow safety guidelines, understand potential risks, and use slime responsibility. By exercising discretion and supervising playtime, parents can ensure a safe and enjoyable slime experience tailored to their child's individual needs and developmental stage.
What size are Slimespiracy Slimes?
The standard size container in our shop is 200ml (6.76oz).
However, as we fill our slimes to the very top, this makes them about 215ml (just over 7oz).
How do I store my slime?
Store your slime in an airtight container to prevent it from drying out.
Keep it away from direct sunlight and extreme temperatures.
Are your slimes safe?
Yes, our slimes are made using non-toxic ingredients. However, they are
not edible, and we recommend keeping them away from small children and
pets.
Are your slimes scented?
Some of our slimes are scented, and others are not. We use skin safe and cosmetic grade fragrances and essential oils where applicable. Check the product description for each slime to see if it comes with a specific scent.
Are your slimes safe for people with allergies?
If you think you might be allergic or sensitive to any of the ingredients in slime, then please exercise caution, look up ingredients or do not buy our slimes. Check the product descriptions before purchasing as we will do our best to list ingredients that may be a common allergen. If you have specific allergy concerns, feel free to reach out to us for more
details.
My slime arrived sticky. What should I do?
If your slime arrives sticky, it may need to be activated. Refer to our Slime Care page or our Slime Secrets video for more information.
Why is my Cloud Slime Crumbly/Inconsistent?
Cloud slime requires a good amount of lotion to maintain its soft and stretchy texture. If your slime is crumbly, resolve this by applying 1-2 pumps of regular lotion and massaging until the texture becomes smooth.
My Slime has fallout, what do I do?
Please refrain from tearing your slime. Instead, stretch it against its resistance and delicately press the sides of jars to release the dense, sand-like textures. Certain crunchy slimes may show fallout, so be sure to review product descriptions before making a purchase. If you come across this issue, consider playing over a tray or bowl. It's worth mentioning that fallout may indicate a slime approaching the end of its shelf life, as all slimes have a finite duration determined by their frequency of use and the care they receive.
How do I remove slime from hair, clothing, furniture and carpet?
White Vinegar is a versatile solution for removing slime from various surfaces such as hair, clothing, carpet, and furniture.
Its acidic properties help break down the stickiness of the slime, making it easier to lift and clean.
To remove slime from hair, saturate the effected area with white vinegar, let it sit for a few minutes and then comb through to gently loosen the slime.
For clothing, carpet, or furniture apply a mixture of white vinegar and water then blot or scrape away the slime.
Rinse with water and pat dry. The acidic nature of white vinegar neutralizes the stickiness of the slime, facilitating easy removal without leaving residue.
What is the shipping time?
For domestic shipping, we exclusively use Australia Post. Following the completion of the processing period, standard post typically takes 2-5 business days for delivery, while Express post typically delivers within 1-3 business days. It is important to note that these timelines exclude weekends, public holidays, or any unforeseen postage delays that may be beyond our control. For a comprehensive understanding of our processing and delivery timelines, kindly refer to our shipping policy for detailed information.
If you are concerned about an order, please contact us on our website or send an email to slimespiracy@gmail.com
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location. When checking out, you will be able to see what shipping options are available and if we ship to your country.
If you don't see your country listed, feel free to contact us and we can look into it for you.
We are not responsible for your country's duty or tax.
Can I return or exchange my slime?
Due to the nature of our products, we do not accept returns or
exchanges. However, if you have any issues with your order, please contact us on our website or send an email to slimespiracy@gmail.com and we will do our best to assist you.
Can I give slime as a gift for special occasions?
While slime can be a fun and unique gift, it's important to consider its shelf life. Slime is not a traditional gift item, and its longevity varies based on factors like ingredients, storage conditions, and play frequency.
Slime has a tendency to melt down over time and when the weather is warm. If you are insistent on purchasing slime as a gift, we recommend to purchase it no longer than 3 weeks prior to the occasion to ensure freshness. Consider purchasing Cloud, Cloud Dough or Icee slimes as they don't tend to melt down as quickly if at all. Alternatively you can purchase a gift card.
How can I contact customer support?
You can contact us on our website or by emailing slimespiracy@gmail.com